Important: this policy explains how Cressel Construction Services handles personal information. We collect only what is reasonably needed for enquiries, quotations and building services.
1. Who we are
Cressel Construction Services is the trading name used for the construction and home-improvement services advertised on this website. You can contact us on 07365 938630 or by WhatsApp. We do not invent or publish a legal address, company number or registered-office information that has not been supplied by the business owner; those details should be added where legally required.
2. Information we may collect
Depending on your enquiry or project, we may handle your name, telephone number, email address if supplied, property/project address, photographs or videos you send, project requirements, quotations, invoices, payment records, correspondence, site notes, snagging/defect records and before/during/after site photographs.
3. Website quote form
The quote form on this website is processed locally in your browser. It prepares a WhatsApp message; it does not send or store the form contents on this website server. Information is only shared with us when you choose to send the WhatsApp message or contact us by another method.
4. Why we use information
We may use information to respond to enquiries, arrange site visits, prepare quotations, enter into and perform contracts, plan labour and materials, communicate about work, invoice customers, manage warranties/defects, maintain business and accounting records, handle complaints and legal claims, comply with legal obligations and protect our legitimate business interests.
5. Lawful bases
Depending on the circumstances, processing may be necessary to take steps before entering into a contract, to perform a contract, to comply with a legal obligation, for legitimate interests, or because you have given consent.
6. Project photographs
We may take photographs for site records, condition evidence, progress, quality control, warranty, insurance or dispute-prevention purposes. We will not knowingly publish personally identifying customer information without an appropriate lawful basis. Public portfolio use should only occur where we are entitled to use the material.
7. Sharing information
Where reasonably necessary for a project, relevant information may be shared with selected subcontractors, tradespeople, suppliers, architects, engineers, building-control professionals, waste contractors, insurers, accountants, professional advisers, payment providers or IT/communications providers. We do not sell customer personal information to advertisers.
8. WhatsApp and third-party services
If you contact us through WhatsApp or another third-party platform, that provider may process information under its own privacy terms. Do not send passwords, unnecessary identity documents or other highly sensitive information through ordinary messages.
9. Security
We take reasonable technical and organisational measures to protect customer information. This website does not load third-party analytics or advertising trackers and uses security headers where supported by the hosting platform. No internet or electronic-storage system can be guaranteed completely secure.
10. Retention
We keep identifiable information only for as long as reasonably necessary for the purpose for which it was obtained, including contractual, warranty, tax, accounting, insurance and legal purposes. See our Data Retention Policy for the standard schedule.
11. Your rights
Subject to applicable UK data-protection law, you may have rights to request access, correction, erasure in certain circumstances, restriction, portability, or to object to certain processing. You may also withdraw consent where consent is the lawful basis. Contact us on 07365 938630 to make a privacy request; we may need reasonable information to verify identity.
12. Complaints
If you have a privacy concern, contact us first so we can investigate. You may also have the right to complain to the UK Information Commissioner’s Office.
13. Changes
We may update this policy when our services, legal obligations or business practices change. The version displayed on this website is the current website version.